This page is designed to answer the following questions:
- 1.1 Emotions affecting own behaviour and behaviour of others (Level 5 Diploma in Leadership and Management for Adult Care, Managing Self)
NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft‘ and any information should be fact-checked independently.
The topics for this learning outcome are related to self-awareness and for this assessment criterion, you will be required to look inward and critically evaluate how your own emotions can affect the behaviour of yourself and others.
Self-awareness is recognising and acknowledging your feelings and emotions and understanding how they can impact your performance and behaviour. For example, if someone is tired, they may be irritable and prone to making poor decisions. If they are able to identify these feelings, they will be better able to manage them. They may realise that a decision they need to make is not urgent and can wait until the next day when they are more refreshed. Also, by reflecting on your feelings you may be able to ascertain the cause of them and prevent them from happening in future. For example, the individual above may be tired because they have taken responsibility for too much work, so they may need to delegate some tasks to others and keep a closer eye on their workload going forward.
It is also important to recognise how your emotions can affect the behaviour of others. In his article about self-awareness, on LinkedIn, Goleman talks about a middle manager who believes “…that he is clear and assertive in making sure his subordinates know what needs to be done and when”, whilst he is perceived by his team as “…angry, yelling and bullying“.
An excellent resource for learning more about self-awareness is Goleman’s Emotional Intelligence, which I highly recommend reading. Alternatively, you can get the audiobook for free when you sign up for a free trial of Audible (don’t forget to cancel your subscription within 30 days if you do not want to be charged).
Some additional areas that you should reflect are included below.
Your leadership and management role and style
Dealing with difficult situations
Managing positive and negative emotions within yourself and others
Learners critically evaluate how their own emotions affect their behaviour and the behaviour of others in respect of:
- Their leadership and management role and style
- Dealing with difficult situations when working with colleagues, those in receipt of care and support, other professionals, family/carers
- Managing positive and negative emotions within themselves and others