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Ways in which legislation, codes of practice and agreed ways of working inform supervision

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft’ and any information should be fact-checked independently.

For this assessment criterion, you will be required to explain why supervision could be informed by several different sources of information. These sources are discussed below.

Legislation, codes of practice and agreed ways of working

It is your responsibility to ensure that your team members have a working knowledge and understanding of the various legislation and best practices that make up the health and social care sector. This ensures that they are able to work within the legal and organisational framework.

Care Act 2014

The Care Act 2014 emphasizes that organisations and individuals should work in partnership to support vulnerable adults to remain free from harm, abuse and neglect. Part of effective safeguarding involves ensuring that supervision is available for all members of staff to discuss their practice and raise concerns.

The Care Act Statutory guidance (chapter 14.202) states that ‘Skilful and knowledgeable supervision focused on outcomes for adults is critically important in safeguarding work.’

Code of Conduct

Principle 6 of the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England states that care workers should ‘Strive to improve the quality of healthcare, care and support through continuing professional development‘. Supervision is needed for professional development so that supervisees can learn by identifying training needs, reflecting on practice and obtaining guidance from their supervisor.

CQC Regulations

CQC regulations relating to supervision have already been discussed in assessment criterion 2.1

Care Certificate/Induction Programs

The Care Certificate has several assessment criteria relating to the importance of professional development and supervision.

Safeguarding procedures

Feeding down from the requirements of supervision under the Care Act 2014 and CQC regulations, your organisation’s Safeguarding Policy and Procedure should ensure that service users receive high-quality care and support and are protected from harm, abuse and neglect. Supervision ensures that there is a channel of communication for concerns to be reported and poor practice addressed as well as promoting a continual cycle of learning and improving practice.

Compliments

Compliments that are received about the service (as well as individuals) can be used to identify the areas where services are working. They can be used during supervision to praise team members and boost morale. If compliments are received in one area of the service but not others, we may look at rolling out the same systems and processes elsewhere in the organisation.

Complaints

Conversely, complaints that are received can be used to help us identify areas of practice that could be improved to provide better care for service users.

Detailed Assessment Criteria

Learners explain why supervision could be informed by:

  • Current legislation
  • Codes of practice and agreed ways of working, to include:
    • Care Act 2014
    • Code of conduct
    • CQC regulations
    • Care Certificate/induction programs
    • Safeguarding procedures
  • Compliments
  • Complaints
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