Learn, Do Not Copy!

Deal constructively with conflicts or dilemmas

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft‘ and any information should be fact-checked independently.

Learners manage conflicts or dilemmas that occur amongst colleagues:

  • Learners demonstrate calmness and acknowledge the feelings of colleagues
  • Learners respond promptly when requested to provide support
    Learners take time to establish the causes of the conflict
  • Learners will demonstrate a non-judgemental approach to enable an equalisation of power
  • Learners will support colleagues to come to an amicable resolution
  • Learners will show leadership when managing human resources/staff performance procedures when conflicts or dilemmas cannot be resolved amicably (use of 3rd parties in negotiation; formulation of points of agreement)
  • Learners will support colleagues ensuring their own duty of care is not compromised