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Show how individuals and/or families are included in reviewing policies and procedures.


This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

For this assessment criterion, you will be required to provide evidence of how others are involved in reviewing and/or updating safeguarding policies and procedures. Others can refer to individuals in receipt of care and support, their family and carers, employees and other professionals.


Very often, individuals that have a different perspective on how care services are planned and delivered can provide valuable insights about what is working well and what could be improved.

For example, service users are directly affected by your organisation’s safeguarding policies and procedures. Therefore, service users and their family/carers may be able to highlight areas of the safeguarding policy that they feel are unnecessarily restrictive despite their original well-meant intentions. This information can be used to inform future updates to policy and procedure.


Similarly, employees are the people that adhere to policies and procedures as part of their day-to-day practice. By encouraging their participation in the review, they may highlight areas that they feel are unnecessarily bureaucratic. Even if you disagree with their view, it provides you with the opportunity to explain the reasons for the necessity of that part of the policy/procedure, which can support the employee’s understanding and professional development.

There are many ways that feedback can be obtained from others to ensure that they have the opportunity to be involved in the policy and procedure reviewing and updating process. You can have one-to-one meetings, group discussions and focus groups as well as distribute surveys and questionnaires. Looking back over your organisation’s log of complaints may also indicate areas where improvements can be made.


Assessment Criteria

Learners provide evidence of how others are involved in reviewing and/or updating the adult care service safeguarding policies and procedures, including:

  • Those in receipt of care and support
  • Employees
  • Others
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