Learn, Do Not Copy!

Innovation and business development

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft’ and any information should be fact-checked independently.

For this assessment criterion, you will be required to consider how change management theories and models support your own innovation and business development.

Service vision

The vision for your service is where you want your business to be at some point in the future. Change management theories can be used to support others to understand the direction of your organisation and be inspired by it.

Service strategy

Your service strategy will be developed in line with your service vision and describe how you will move from where you are now to where you want to be. Change management theories can help you to communicate the strategic plan to others, particularly when strategic direction changes based on adapting to a new environment or new business opportunities.

Operational planning and delivery

Operational planning and delivery refer to the day-to-day running of your organisation. Policies and procedures will guide practice and these will change over time due to things like political factors, new research and quality assurance processes.

Service quality

The quality provided by your service should be regularly reviewed using quality assurance processes. These may identify areas of practice or management that could be improved, which will result in changes to ways of working.

Integration and integrated services/the wider adult care system

When changes are proposed, we may need to consult with or inform other agencies. For example, if an organisation’s statement of purpose changes due to the opening of a new specialist unit, the Care Quality Commission must be informed. Similarly, if an organisation works in partnership with another service, changes to computer systems may impact the channels of communication used.