Use and develop systems that promote communication

The unit ‘Use and develop systems that promote communication‘ explores the use of communication as a tool for leaders and managers in a care setting.

It examines different types of communication, overcoming communication barriers, the improvement of communication systems and effective information management.

  • 1. Be able to address the range of communication requirements in own role
    • 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
    • 1.2 Explain how to support effective communication within own job role
    • 1.3 Analyse the barriers and challenges to communication within own job role
    • 1.4 Implement a strategy to overcome communication barriers
    • 1.5 Use different means of communication to meet different needs
  • 2. Be able to improve communication systems and practices that support positive outcomes for individuals
    • 2.1 Monitor the effectiveness of communication systems and practices
    • 2.2 Evaluate the effectiveness of existing communication systems and practices
    • 2.3 Propose improvements to communication systems and practices to address any shortcomings
    • 2.4 Lead the implementation of revised communication systems and practices
  • 3. Be able to improve communication systems to support partnership working 
    • 3.1 Use communication systems to promote partnership working
    • 3.2 Compare the effectiveness of different communications systems for partnership working
    • 3.3 Propose improvements to communication systems for partnership working
  • 4. Be able to use systems for effective information management 
    • 4.1 Explain legal and ethical tensions between maintaining confidentiality and sharing information
    • 4.2 Analyse the essential features of information sharing agreements within and between organisation
    • 4.3 Demonstrate use of information management systems that meet
      legal and ethical requirements