HEALTH AND SOCIAL CARE DIPLOMA ANSWERS

Answers for Care Certificate, Manager Induction Standards and NVQ Level 2 & 3 in Health & Social Care

CARE CERTIFICATE ANSWERS
LEVEL 2 DIPLOMA ANSWERS
LEVEL 3 DIPLOMA UNITS
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Unit 206 – Understand the Role of the Social Care Worker

Unit 206 – Understand the Role of the Social Care Worker

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CARE CERTIFICATE ANSWERS

Standard 1: Understand Your Role

1.1a Describe Your Main Duties & Responsibilities
1.1b List the standards, codes of conduct and practices that relate to your role
1.1c Demonstrate that you are working in accordance with the agreed ways of working with your employer
1.1d Explain how your previous experiences, attitudes and beliefs may affect the way you work
1.2a Describe your employment rights and responsibilities
1.2b List the aims, objectives and values of the service in which you work
1.2c Explain why it is important to work in ways that are agreed with your employer
1.2d Demonstrate how to access full and up to date details of agreed ways of working that are relevant to your role
1.2e Explain how and when to escalate any concerns you might have (whistleblowing)
1.2f Explain why it is important to be honest and identify where errors may have occurred and to tell the appropriate person
1.3a Describe your responsibilities to the individuals you support
1.3b Explain how a working relationship is different from a personal relationship
1.3c Describe different working relationships in health and social care settings
1.4a Explain why it is important to work in teams and in partnership with others
1.4b Explain why it is important to work in partnership with key people, advocates and others who are significant to an individual
1.4c Demonstrate behaviours, attitudes and ways of working that can help improve partnership working
1.4d Demonstrate how and when to access support and advice about partnership working and resolving conflicts

Standard 2: Your Personal Development

2.1a Identify sources of support for their own learning and development
2.1b Describe the process for agreeing a personal development plan and who should be involved
2.1c Explain why feedback from others is important in helping to develop and improve the way they work
2.1d Contribute to drawing up own personal development plan
2.1e Agree a personal development plan
2.2a Describe the functional level of literacy, numeracy and communication skills necessary to carry out their role
2.2b Explain how to check their current level of literacy, numeracy and communication skills
2.2c Describe how a learning activity has improved their own knowledge, skills and understanding
2.2d Describe how reflecting on a situation has improved their own knowledge, skills and understanding
2.2e Describe how feedback from others has developed their own knowledge, skills and understanding
2.2f Demonstrate how to measure their own knowledge, performance and understanding against relevant standards
2.2g List the learning opportunities available to them and how they can use them to improve the way they work
2.2h Demonstrate how to record progress in relation to their personal development
2.2i Explain why continuing professional development is important

Standard 3: Duty of Care

What is duty of care and how does it affect your role as a care worker?
How to address and manage dilemmas between duty of care and an individual's rights
How To Manage Comments and Complaints Effectively
How to deal with incidents, errors and near-misses in care settings
How to deal with confrontation and difficult situations

Standard 6: Communication

6.1a Describe the different ways that people communicate
6.1b Describe how communication affects relationships at work
6.1c Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them
6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences
6.2b List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences
6.3a List barriers to effective communication
6.3b Describe ways to reduce barriers to effective communication
6.3c Describe how to check whether they (the HCSW/ASCW) have been understood
6.3d Describe where to find information and support or services, to help them communicate more effectively
6.4a Describe what confidentiality means in relation to their role
6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication
6.4c Describe situations where information, normally considered to be confidential, might need to be passed on
6.4d Describe who they should ask for advice and support about confidentiality

Standard 13: Health and Safety

13.1a Identify legislation relating to general health and safety in a health or social care work setting
13.1b Describe the main points of the health and safety policies and procedures agreed with the employer
13.1c Outline the main health and safety responsibilities of: self, the employer or manager, others in the work setting
13.1d List tasks relating to health and safety that should not be carried out without special training
13.1e Explain how to access additional support and information relating to health and safety
13.1f Describe different types of accidents and sudden illness that may occur in their own work setting
13.2a Explain why it is important to assess the health and safety risks posed by particular work settings, situations or activities
13.2b Describe how and when to report health and safety risks that they have identified
13.3a Identify key pieces of legislation that relate to moving and assisting
13.3b List tasks relating to moving and assisting that they are not allowed to carry out until they are competent
13.3c Demonstrate how to move and assist people and objects safely, maintaining the individual’s dignity, and in line with legislation and agreed ways of working
13.4a List the different types of accidents and sudden illness that may occur in the course of their work
13.4b Describe the procedures to be followed if an accident or sudden illness should occur
13.4c List the emergency first aid actions they are and are not allowed to carry out
13.5a Describe the agreed ways of working in relation to medication
13.5b Describe the agreed ways of working in relation to healthcare tasks
13.5c List the tasks relating to medication and health care procedures that they are not allowed to carry out until they are competent
13.6a Describe the hazardous substances in their workplace
13.6b Demonstrate safe practices for storing, using and disposing of hazardous substances
13.7a Explain how to prevent fires from starting or spreading
13.7b Describe what to do in the event of a fire
13.8a Describe the measures that are designed to protect their own security at work, and the security of those they support
13.8b Explain the agreed ways of working for checking the identity of anyone requesting access to premises or information
13.9a Recognise common signs and indicators of stress in themselves and others
13.9b Identify circumstances that tend to trigger stress in themselves and others
13.9c List ways to manage stress

Standard 14: Handling Information

14.1a Describe the agreed ways of working and legislation regarding the recording, storing and sharing of information
14.1b Explain why it is important to have secure systems for recording, storing and sharing information
14.1c Demonstrate how to keep records that are up to date, complete, accurate and legible
14.1d Explain how, and to whom, to report if they become aware that agreed ways of working have not been followed

Standard 15: Infection Prevention and Control

15.1a Describe the main ways an infection can get into the body
15.1b Demonstrate effective hand hygiene
15.1c Explain how their own health or hygiene might pose a risk to the individuals they support or work with
15.1d List common types of personal protective clothing, equipment and procedures and how and when to use them
15.1e Explain the principles of safe handling of infected or soiled linen and clinical waste

LEVEL 2 DIPLOMA ANSWERS

Responsibilities of a Care Worker

1.1 Explain how a working relationship is different from a personal relationship
1.2 Describe different working relationships in care settings
2.1 Describe why it is important to adhere to the agreed scope of the job role
2.2 Access full and up-to-date details of agreed ways of working
2.3 Work in line with agreed ways of working
2.4 Contribute to quality assurance processes to promote positive experiences for individuals receiving care
3.1 Explain why it is important to work in partnership with others
3.2 Demonstrate ways of working that can help improve partnership working
3.3 Identify skills and approaches needed for resolving conflicts
3.4 Access support and advice about: partnership working, resolving conflicts

Health & Safety

1.1 Identify legislation relating to general health and safety in a care work setting
1.2 Outline the main points of the health and safety policies and procedures agreed with the employer
1.3 Outline the main health and safety responsibilities of: self, the employer or manager, others in the work setting
1.4 Identify tasks relating to health and safety that should not be carried out without special training
1.5 Explain how to access additional support and information relating to health and safety
2.1 Explain why it is important to assess health and safety risks posed by the work setting, situations or by particular activities
2.2 Explain how and when to report potential health and safety risks that have been identified
2.3 Explain how risk assessment can help address dilemmas between rights and health and safety concerns
3.1 Describe different types of accidents and sudden illnesses that may occur in own work setting
3.2 Outline the procedures to be followed if an accident or sudden illness should occur
4.1 Explain own roles and responsibilities as an employee and those of the employer in the prevention and control of infection
4.2 Explain the causes and spread of infection in care settings
4.3 Demonstrate the recommended method for hand washing settings
4.4 Demonstrate the use of Personal Protective Equipment (PPE) and when to use it
4.5 Demonstrate ways to ensure that own health and hygiene do not pose a risk to others at work
5.1 Identify legislation that relates to moving and handling
5.2 Explain principles for moving and handling equipment and other objects safely
5.3 Demonstrate how to move and handle equipment and objects safely
6.1 Describe hazardous substances and materials that may be found in the work setting
6.2 Explain safe practices for: storing hazardous substances, using hazardous substances, disposing of hazardous substances and materials
7.1 Describe practices that prevent fires from starting and spreading
7.2 Describe emergency procedures to be followed in the event of a fire in the work setting
7.3 Explain the importance of maintaining clear evacuation routes at all times
8.1 Use agreed ways of working for checking the identity of anyone requesting access to the premises or information
8.2 Implement measures to protect own security and the security of others in the work setting
8.3 Explain the importance of ensuring that others are aware of own whereabouts
9.1 Identify common signs and indicators of stress in self and others
9.2 Identify circumstances and factors that tend to trigger stress in self and others
9.3 Describe ways to manage stress and how to access sources of support

Communication

Identify Different Reasons Why People Communicate
Explain How Effective Communication Affects All Aspects of Own Work
Explain why it is important to observe an individual’s reactions when communicating with them
Find out an individual’s communication and language needs, wishes and preferences and demonstrate communication methods that meet them
Show how and when to seek advice about communication
Identify barriers to communication and demonstrate how to reduce them in different ways
Demonstrate ways to check that communication has been understood
Identify sources of information, support and services to enable more effective communication
Explain the term ‘confidentiality’
Demonstrate confidentiality in day to day communication, in line with agreed ways of working
Describe situations where information normally considered to be confidential might need to be passed on
Explain how and when to seek advice about confidentiality

Handle Information

Identify the legislation that relates to the recording, storage and sharing of information in care settings
Explain why it is important to have secure systems for recording and storing information in a care setting
Describe how to access guidance, information and advice about handling information
Explain what actions to take when there are concerns over the recording, storing or sharing of information
Keep records that are up to date, complete, accurate and legible
Follow agreed ways of working for: recording information, storing information, sharing information

Duty of Care

1.1 Define the term ‘duty of care’
1.2 Describe how duty of care relates to duty of candour
1.3 Describe how the duty of care affects own work role
2.1 Describe dilemmas that may arise between the duty of care and an individual’s rights
2.2 Explain where to get additional support and advice about how to resolve such dilemmas
3.1 Describe the process to follow when responding to complaints
3.2 Identify the main points of agreed procedures for handling complaints

Unit 202: Personal Development

Unit 203: Equality & Inclusion

Unit 205: Safeguarding

Unit 207: Person Centred Approaches

Unit 246: Person Centred Thinking & Planning

LEVEL 3 DIPLOMA UNITS

Unit 301: Communication
Unit 302: Personal Development
Unit 303: Equality & Inclusion
Unit 304: Duty of Care
Unit 305: Person Centred Approaches
Unit 306: Health & Safety
Unit 307: Handling Information
Unit 376: Sex & Sexuality (Learning Disability)

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