The Results Are In! 88 percent of DSDWEB visitors said they found the website useful

A Massive 88% of DSDWEB.CO.UK Visitors Find The Website Useful

We asked 100 visitors to DSDWEB.CO.UK if they found the website useful.

After responding, we also asked them why.

All responses were anonymous.

This post takes a look at this data and responds to the comments that we received.

THANK YOU!

Before I begin, I just want to say a big ‘Thank You’ to everyone that took the time to respond to the poll and leave their comments. Your feedback makes all the work that has gone into the website worthwhile and helps us to make it better in the future.

THE RESULTS

As you can see, a whopping 88% of visitors found the website useful.

This tells us that the work we have put into it has not gone to waste and we are providing a useful resource to the care sector.

BUT WHAT ABOUT THE OTHER 12%?

Twelve out of 100 website visitors did not find the website useful.

The feedback they supplied is shown below along with our reply:

  1.  all of its confusing ” – We’re sorry you find it confusing. Fill in our contact form or join our facebook group and we will try to help and clarify things for you.
  2.  Carnt find what I’m looking for ” – Apologies. If you haven’t already done so, try using the red search feature that is on the top right of every page (or underneath the main text on mobile). It may be that you are doing an optional unit that we haven’t yet published – there are over 100 optional units for Level 2 and Level 3 Diplomas so please bear with us!
  3.  Not what I wanted ” – No worries – thanks for visiting.
  4.  No time sorry” – No worries, thank you for your feedback and do not hesitate to contact us if we can be of assistance in future.
  5.  NOTHING ” – Okay
  6.  interrupting ” – We’re guessing the little pop-up box asking if you found the website useful was what was interrupting. Apologies for this but asking for feedback is important to us as it helps us improve. We only use the pop-up when we have something important to ask.
  7.  have not start using it ” – Obviously we asked you the question too soon. In future we will look at only asking visitors questions when they have visited multiple pages.
  8.  not ” – Okay
  9.  thanks ” – Okay
  10.  No ” – Okay
  11.  its crap ” – Okay
  12.  Because it’s not giving me the answer I need ” – As stated earlier, there are a lot of optional units that we haven’t written/published yet but we will get there in the end.

The main points seem to be:

  • Some people can’t find what they are looking for
  • Some people just clicked ‘No’ to get rid of the pop-up box asking them the question

Next time we run a poll we will try to give an option to just close the pop-up rather than having to give an answer to close it. We will also steam ahead with getting more optional units onto the website to make it more comprehensive.

WHAT ARE THE COMMENTS OF THE VISITORS THAT SAID “YES”?

The comments of those that found the website useful are below:

  1.  it is clear and concise
  2.  has helped me with mu assignment 
  3.  descriptive answers
  4.  good 
  5.  good 
  6.  helpful 
  7.   is good for my work.
  8.  Has giving me ideas as to how communication needs to be looked at. 
  9.  Informative 
  10.  helped me with my studies 
  11.  corse work 
  12.   a lot of information
  13.  brilliant
  14.  Things are explained well ,very useful 
  15.  o 
  16.  gives good information
  17.  superb
  18.  its amaing
  19.  good 
  20.  l 
  21.  useful info for diploma 
  22.   gives answers to questions i need to answer 
  23.  clear and concise 
  24.  helps me wiyh my nvq
  25.  it gives me some examples of information for what I need
  26.  Answer to my question
  27.  hello
  28.  gave me an idea what to write on my own work
  29.  great 
  30.  It has given me the correct way to answer questions. 
  31.  eeererr 
  32.  OK 
  33.  It had the ifo I needed 
  34.  Helping me very much in my course work
  35.  I am doing my N.V.Q and need help. Thank you. 
  36.   It had a good description which helped with my work, but you could go into a little more detail
  37.   it is easy for me understand. thank you. 
  38.  good 
  39.  It helped me understand and learn more skilful knowledge. 
  40.  Lots of little refreshers to help you understand questions 
  41.   Helpful 
  42.  great 
  43.  This website helps the thought process kick into gear. It provides the start of the discussion for the student to develop further in their own words. Thanks! 
  44.  Sick website my g 
  45.  info is brilliant
  46.   ***** 
  47.   Yes
  48.  I didn’t know how to word my answer and this helps 
  49.   YES 
  50.   Thank you 
  51.  it has enriched my knowledge in health and social care. 
  52.   i have received relevant and helpful answers 
  53.   because its got simple explanation to some questions along with good examples
  54.   helps explain questions ang gives examples 
  55.  very useful 
  56.   ; 
  57.  information has been presented clearly and easily understood
  58.  yes good examples 
  59.  find the answer
  60.  it has hone and improve my skills 
  61.   yes 
  62.  very helpful to giveing information to support learning 
  63.   Helps me with my work 
  64.   good information 
  65.   I’m terrible at putting my thoughts down the right way, and really understanding what the question is asking.
  66.  got me an answers 
  67.   It’s provided me with the answers I require for my assignment. 
  68.  ok 
  69.   Very helpful 
  70.  because im doing the care certificate. Helps me put into words the knowledge I already have which is 30+ years experience 
  71.   i’m here to find some answers ,for my NvQ LEVEL2 
  72.  All the answers are available and it helps individuals doing this course to understand the care certificate and standards.
  73.  Good material to study 
  74.  . 
  75.   Useful information 
  76.  wait 
  77.   doing my diploma
  78.  its useful
  79.   helped with my level 3
  80. INFORMATION HAS BEEN PRESENTED IN CLEAR WAY AND EASY TO UNDERSTAND 
  81.  just helpful 
  82.  amazing I feel its guiding slowly and am so happy I found it. 
  83.  I fund all info for my nvq level 2 ,but im not copy paste,i wil use my skils to add
  84.  it helps with areas that I as a brand new staff member haven’t learnt yet in the course of my job 
  85.  Saved me time 
  86.  Informative
  87.   still on it 
  88.   Clear information

Lots of positive feedback there (as well as a few random comments).

WHAT NEXT?

Te data we received from running this poll (thanks again to everyone that took the time to answer) will be used to shape the website going forward.

Although we are helping a lot of people, there is still room for improvement and we will continue to develop and get better. We will do this by:

  • Getting more optional units online
  • Creating a less intrusive poll
  • Looking at the structure of the website to see if we can make navigation more intuitive

Next time we run the poll, we want to get over 90% of visitors finding the website useful.

In the meantime, if you have any suggestions on how to improve the website, please do not hesitate to contact us.