Describe how to access guidance, information and advice about handling information

At times, it may be necessary to obtain further guidance, information and advice about handling information in a care setting.

There are several sources of information that you may consider using, including:

• Legislation – the Data Protection Act (including GDPR) describes what is required by law for the management of information
• Manager – your manager will be able to advise you on what to do if you have any queries or concerns about handling information
• Colleagues – your co-workers, especially senior members of staff, may be able to advise you on the best course of action if you are not sure
• Agreed ways of working – your organisation’s policies and procedures will explain how you should be recording, storing and sharing information in your workplace
• Training/induction – formal and/or informal training as well as the induction process (including completion of the Care Certificate) should provide a sound foundation for the role and responsibilities of care workers with regard to data handling
• Own research – you may decide to conduct your own research at your local library or via the Internet
• The Information Commissioner’s Office – provides information about data protection and compliance