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  5. Handle Information in Care Settings
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  7. Describe how to access guidance, information and advice...

Describe how to access guidance, information and advice about handling information

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This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

At times, it may be necessary to obtain further guidance, information and advice about handling information in a care setting.

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There are several sources of information that you may consider using, including:

  • Legislation – the Data Protection Act (including GDPR) describes what is required by law for the management of information
  • Manager – your manager will be able to advise you on what to do if you have any queries or concerns about handling information
  • Colleagues – your co-workers, especially senior members of staff, may be able to advise you on the best course of action if you are not sure
  • Agreed ways of working – your organisation’s policies and procedures will explain how you should be recording, storing and sharing information in your workplace
  • Training/induction – formal and/or informal training as well as the induction process (including completion of the Care Certificate) should provide a sound foundation for the role and responsibilities of care workers with regard to data handling
  • Own research – you may decide to conduct your own research at your local library or via the Internet
  • The Information Commissioner’s Office – provides information about data protection and compliance
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