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  7. Explain how using an individual’s care plan contributes...

Explain how using an individual’s care plan contributes to working in a person-centred way


This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

Care plans are used to record the everyday needs, wishes and preferences of individuals that receive support. Each care plan should be unique to the individual and document the areas where they require support. Care workers should be familiar with and refer to each individual’s care plan to carry safe, effective and personalised care.


Working in a person-centred way involves listening to, respecting and acting upon the choices that individuals make about their own care. By developing a care plan in partnership with the individuals that you support, you are taking into account their personal needs, wishes and preferences. Other people that may be involved in the development of an individual’s care plan include their family, friends, advocates and other professionals.

An individual’s care and support plan should contain as much information as possible to accommodate other person-centred values such as:

  • Individuality e.g. the individual likes to wear brightly-coloured clothes
  • Independence e.g. the individual only needs help with washing their hair if they ask
  • Privacy e.g. sometimes the individual likes to spend time alone in their bedroom without being disturbed
  • Partnership e.g. the individual would like their family to collaborate on their care plan
  • Choice e.g. although the individual makes a weekly menu planner, sometimes they like to change it on the day
  • Dignity e.g. the individual prefers to be addressed by her title of Dr
  • Respect e.g. staff are to respect the individual’s right to view (legal) pornography
  • Rights e.g. if the individual is not happy with the service, staff are to make them aware of their right to use the complaints policy and procedure

Care plans are working documents and so should be reviewed and updated regularly to reflect the individual’s changing needs. They should also be available in a format that the individual understands (e.g. large text or easy-read formats) and each individual should have a copy of their own care plan.


As well as supporting individuality, care plans promote the individual’s right to inform their own care provision and live as independently as possible.

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