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Adapt actions and approaches in response to an individual’s changing needs or preferences


This page is designed to answer the following questions:

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Throughout our lives, it is natural for our needs and preferences to change over time.


Our needs and preferences when we were children are not the same as our needs and preferences as adults. Similarly, we will have different needs and preferences as we approach the end of our lives.

Therefore, it is important to recognise and adapt our actions and approaches in response to the changing needs and preferences of the individuals we support.


This could be providing an increasing amount of support to individuals that have dementia if their physical health deteriorates or reducing support given to younger individuals with learning disabilities as they learn new skills and become more independent. Or perhaps an individual expresses the desire to be able to visit the local shop on their own or requires additional assistance to access the community due to a deterioration of their eyesight.

To provide a person-centred approach, care plans should be reviewed regularly in collaboration with the service user to ensure that the service provision is in line with their needs and preferences. This is also an important facet of providing high-quality care and support.


Even if no changes to an individual’s care plan are required, it is still important to review them regularly – the Care Quality Commission (CQC) will look for evidence of this by checking the review date and notes such as ‘meets current needs‘.

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