Identify Standards That Influence the Way the Role is Carried Out

This page is designed to answer the following questions:

Everyone that delivers care in the health and social care sector should complete The Care Certificate to ensure that they have a the set of skills needed to provide the minimum standards. It ensures consistency of skills across the industry. Ideally, all workers should also pursue the Level 2 Diploma in Care and senior staff should complete the Level 3 Diploma in Adult Care. However, it should be noted that these qualifications are not mandatory for a career in care.

Legislation such as The Care Act 2014 describes (among other things) the obligations of the Local Authority for assessing people’s needs and eligibility for public funded care and support. There are several other pieces of legislation that care workers should be aware of such as the Equality Act, Health and Safety at Work Act

Skills for Care have produced a Code of Conduct that sets out the standards that all healthcare workers should adhere to and the minimum level of care all clients should expect.

The Six C’s, originally produced for nursing staff but then expanded to include the whole health and social care sector, are recognised values that all workers should keep to the forefront of their minds. They are:

  1. Care: Care is our core business and that of our organisations, and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life.
  2. Compassion: Compassion is how care is given through relationships based on empathy, respect and dignity – it can also be described as intelligent kindness, and is central to how people perceive their care.
  3. Competence: Competence means all those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.
  4. Communication: Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for “no decision about me without me”. Communication is the key to a good workplace with benefits for those in our care and staff alike.
  5. Courage: Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.
  6. Commitment: A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients, to take action to make this vision and strategy a reality for all and meet the health, care and support challenges ahead.

SOURCE: Royal College of Nursing (

The Fundamental Standards of the Care Quality Commission are standards which everybody receiving care can expect and below which care should must fall.

Agreed ways of working are the way your employer wants you to work and encompasses their policies and procedures. Your employer should have policies and procedures for all working practices, for example a Safeguarding Policy, a Whistleblowing Policy etc.

Example question and answer

List legislation, standards and agreed ways of working that influence your own work role

There are many standards that influence how I carry out my responsibilities including:

Some of the standards are UK legislation such as the Care Act, Health & Social Care Act, Health & Safety at Work Act etc. These lay out the rules for lawful practice in the UK and non-conformance can lead to litigation against an individual or company. Some legislation is specific to the health and social care sector (e.g. Care Act. Health & Social Care Act) and others are for businesses in any sector (e.g. Health & Safety at Work Act, Manual Handling Operations Regulations).

The 13 CQC fundamental standards are used by the Care Quality Commission when inspecting organisations in the health & social care sector. All individuals using care services have the right to expect care that does fall below these standards.

Internal policies and procedures are documents created by the company that I work for that describe the roles and the expectations of all employees and guidance on a multitude of subjects.