Demonstrate ways to put person-centred values into practice in a complex or sensitive situation

This page is designed to answer the following questions:

To demonstrate that you can put person-centred values into practice in a complex or sensitive situation, your assessor will need to observe you or you will have to explain to them how you handled such a situation in the past.

A complex or sensitive situation could be:

  • Of a personal nature
  • Something distressing, traumatic, threatening or frightening
  • Likely to have serious implications/consequences
  • Involving complex communication or cognitive needs

For example, if an individual is a drug-addict that has been clean for many months but suddenly inform you that they are going out to buy some drugs, you would obviously try to talk them out of it but ultimately you would have to accept and respect their right to make their own choices.

Or you may observe that an individual has become incontinent at night because they put their bedding in the wash every morning and you notice the smell of urine coming from their bedroom. Rather than approaching them about it, which could be embarrassing for them, you could uphold their dignity and independence by obtaining leaflets from their GPs office that provide information about incontinence and leaving them somewhere that they will find them.

Obviously, the person-centred approach that you take will depend upon the individual.

In the example of the drug-addict, if the individual has an MCA around their capacity to take drugs, you may have to pass this information onto others, such as your manager or their social worker as a safeguarding issue. Or, in the example of the individual with incontinence, it may be better to have a conversation with them instead of using conveniently-placed leaflets.