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Use formats that enable an individual and others to understand the information conveyed

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft‘ and any information contained herein should be fact-checked independently.

When conveying information to others, it is important to present it using formats that will aid their comprehension and understanding.

We’ve already looked at identifying an individual’s communication, needs, wishes and preferences and communicating with individuals in line with their care plan. The care plan should convey how best to communicate with an individual and this will include their preferred formats.

For example, an individual that is visually impaired may require paper-based communications to be provided in large-print or braille format. Or an individual with autism may require social relationship concepts to be explained using a social story.

Similarly, you should also think about the most appropriate way to convey information to your work colleagues. For example, if you have are responsible for collating and analysing feedback surveys from service users, you should consider how the results and common themes could be communicated to your managers. Perhaps a written report? Or a Powerpoint presentation? Or both?