This page is designed to answer the following questions:
- 3.5 Support supervisees to explore different methods of addressing challenging situations in their work (Level 5 Diploma in Leadership and Management for Adult Care, Professional development, supervision and performance management)
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As a supervisor, you will be a shoulder of support to your supervisees and will want to help them overcome any challenges that they are having in their practice. This could include conflicts with others, dilemmas that they are not sure how to handle, or difficulties with their work.
You will bring in your wealth of experience and knowledge of health and social care to guide them into finding solutions by exploring different methods of addressing challenging situations. For example, you may provide practical advice about how to manage a disagreement with a coworker.
Having discussed the situation, you will need to agree on which methods would be best to take forward. This will help to gain commitment from the supervisee and ensure that they are clear about what they need to do next. The supervisee should also be clear about their own role and responsibilities when facing work challenges. In the example above, if the supervisee is unable to resolve the disagreement with their colleague then it is your responsibility to step in to manage the conflict before it leads to disharmony within the team.
Assessment criteria
Learners support supervisees to:
- Explore different methods of addressing challenging situations in their work practice
- Agree suitable methods in any actions to be taken forward
- Reflect on own strengths and resilience in addressing challenges
- Understand own responsibilities and own role when facing work challenges