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Support individuals to understand and be able to apply the policies and procedures in their day to day work


This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

For this assessment criterion, you will be required to demonstrate how relevant safeguarding information is disseminated to employees and others and that staff’s knowledge and understanding are monitored/checked. Where a team member’s knowledge or understanding is inaccurate, you should be able to show how you would address this.


There is the danger that policy writing can become a box-ticking exercise that is used purely to demonstrate legal and regulatory compliance. Of course, this should not be the case so to ensure that policies and procedures become an integral part of day-to-day operations, they must be actively and frequently promoted, monitored and reviewed.

There are several ways that this can be done. We have previously discussed the importance of ensuring that service users and team members have the opportunity to be involved in how policies and procedures are reviewed and updated. We should also ensure that organisational policies and procedures are easily accessible to service users, team members and others. This ensures transparency and increases confidence in your organisation’s systems and processes.


Care should be taken to provide information in a way that is accessible to the recipient. For example, an individual with a learning disability may require policies and procedures to be provided in an easy-read format to support their comprehension and understanding of the content.

Any changes to policies and procedures should be communicated swiftly and effectively. Discussions during team meetings, focus groups with service users, and promotion via your organisation’s website and/or social media can support this process.


As a manager, it is your responsibility to check that policies and procedures are being adhered to and that team members understand their roles and responsibilities. Regular discussions with your team, either as a group or during supervision/appraisal can help to gauge their knowledge and understanding relating to safeguarding.

Where it is identified that a team member’s knowledge and understanding is inaccurate or outdated, swift remedial action must be taken. This may mean simply pointing out that their knowledge is incorrect and explaining the correct information to them. Or it may be that they need to undergo additional training or a refresher to get their knowledge up to date.


Assessment criteria

Learners demonstrate how relevant safeguarding information is:

  • disseminated to all employees and non-care staff
  • disseminated to all those in receipt of care and support services e.g. families, carers
  • checked in respect of their knowledge, understanding and expected behaviours which apply to their role/practice
  • actioned in the event that knowledge in relation to care/practice was not current and/or was inaccurate
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