A boy in a wheelchair with a nurse

1.3 Describe ways that healthcare services should make ‘reasonable adjustments’ to ensure that they provide equal access to individuals with a learning disability

There are many ways that healthcare services can make reasonable adjustments to make equal accessibility available to individuals with learning disabilities.

For example, organisations can ensure that their signposts are clear and easy to follow. Similarly, handouts such as leaflets and information sheets may need to be adjusted so that people with learning disabilities are able to understand them. This could be by using visual aids, using ‘plain english’/’easy read’ or providing alternative media formats such as CDs and DVDs.

Sites of healthcare services should ensure that they are accessible for people with physical disabilities. Simple changes like widening doorways so that a wheelchair can fit through or using automatic doors so that people do not need strength and stability to push/pull a door open can make a real difference.

Some individuals may need extra time to have information explained to them or may require home visits.

Carers of people with learning disabilities should be embraced as they will know how best to communicate with the individual, however conversation and questions should be directed at the individual themselves as they are the ones receiving the healthcare.

Medical records should keep a log of the individuals preferences so that the healthcare professional has the information they require to meet the individual’s personal needs during appointments.