Part of my company’s Challenging Behaviour Policy is to have a post-incident review within 72 hours of the incident ending. This gives everyone involved (both clients and staff) an opportunity to speak frankly about what happened, how they felt (and still feel), the triggers that led to the incident and what can be done to prevent a similar incident in future.
It is important to try not to apportion blame during this review, try to understand the point of view of others and come up with practical solutions to avoid these sorts of situations in the future.
The individual who exhibited challenging behaviour should be encouraged to discuss how they felt before the incident happened and what they think could have been done to prevent the incident. This information is vital to adjusting the individual’s support plan so that the triggers that caused the behaviour can be avoided in future.