It is very important to identify which triggers or patterns come immediately before an individual has challenging behaviour because this information can be utilised to avoid (proactive) or manage (reactive) challenging behaviour in the future. It can also provide important information about the reasons for the change in behaviour. For example, if an individual has an incident of challenging behaviour immediately after two support workers are laughing and joking with each other in another room, it may be that the individual thinks that they are laughing at him behind his back. The proactive solution would be for support workers to not laugh and joke unless the individual is in the same room and involved in the conversation. The reactive solution would be to explain to the individual that they were not laughing at him.