The importance of documentation and record-keeping is realised when it comes to reviewing approaches and support plans for an individual. Using the information gathered from records, debriefings and activities, the support team and the individual concerned can come up with strategies to help promote positive behaviour and prevent challenging behaviour, which will contribute towards their well-being.
For example, I worked with a client who would get very aggressive in the mornings when support staff prompted him to have a bath. Using the information from the incidents reports, my team and I ascertained that one of the reasons for his behaviour was that he was still quite groggy and tired in the mornings, so we asked him if he would prefer to have a bath in the early evening instead. The client agreed to this and the incidents of challenging behaviour at bath time decreased dramatically.