Category: 201: Introduction to communication in health, social care or children’s and young people’s settings (SHC 21)

Unit 201 (previously SHC021) discusses the importance of good communication, the different ways that individuals communicate and factors that can affect it.

It goes on to look at ways that learners can improve their skills by discovering how the individuals they support wish to communicate and identifying and removing any barriers to communication.

Finally, the importance of confidentiality is discussed.

The unit is split into four learning outcomes comprised of several learning criteria.

  1. Understand why communication is important in the work setting
  2. Be able to meet the communication and language needs, wishes and preferences of individuals
  3. Be able to reduce barriers to communication
  4. Be able to apply principles and practices relating to confidentiality at work
Jackie Chan with hands on head and a confused look on face representing the importance of observing responses when communicating

1.3 Explain Why It Is Important To Observe An Individual’s Reactions When Communicating With Them

It is important to observe an individual’s reactions when communicating with them as there may be visual cues about their understanding and feelings that they are unable or unwilling to verbalise. Being mindful of these reactions can help you to communicate effectively, demonstrate that you are are listening, keep the conversation flowing and prevent misunderstandings.…

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The words 'effective communication' between two silhouettes communicating via a tin can and string

1.2 Explain How Effective Communication Affects All Aspects of Own Work

Communication is very important in a health and social care setting and effective communication can have a positive affect on all aspects of your own work. By communicating effectively with colleagues, managers and other professionals, you will be ensuring that the messages, instructions, questions and ideas that you are sending are received and understood correctly…

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Confidentiality

Describe ways to maintain confidentiality in day to day communication.

Day-to-day, confidentiality can be maintained by being mindful of how personal information is stored and discussed. Social care workers should also be familiar with current legislation; the UK’s Data Protection Act and the EU’s General Data Protection Regulation. Personal records and documentation should be kept in a secure place where it can’t be accessed by…

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Describe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential.

You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication.  She thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the take the medication regularly and gets confused.…

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A social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that may be helpful.

Firstly, the social care worker should make a list of all the preferred methods of communication for the individuals using the service by referring to their Care Plans and consulting them individually. Then they can use this information to research what services are available. Some professional services they may need to look into include translators…

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Individuals either side of a wall that represents a barrier to communication

Identify three examples of barriers to communication and explain how you could overcome each barrier

A good social care worker knows that effective communication is a very important part of the job and understands that methods of communication used should be tailored to the individual. The table below lists three examples of barriers to communication and how they may be overcome. Barrier How it can be overcome 1. Language If…

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Explain how an individual’s background can influence the way they communicate

The background of an individual will have a big influence on how they communicate. In some cultures, eye contact is viewed as impolite or disrespectful in certain situations, such as between a father and daughter or a professor and student. Similarly, some cultures display emotion and feeling in their communication whilst others are more subdued.…

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Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting

  Verbal Non verbal Speaking – The most obvious form of verbal communication is by speaking in a language that both parties are familiar with. It is also important to ensure that the vocabulary used is appropriate for the individual and situation. Touch – Touch can be used to express different feelings to an individual.…

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Describe three factors to consider when promoting effective communication

There are a myriad of factors that should be considered when promoting effective communication. The most obvious is the method used to communicate. This could be verbal, sign language, makaton, pictorial aids or others but should be in line with an individual’s personal preferences. The environment is another factor  to consider as an improper environment…

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Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.

Method. How effective is this method? Speak to/Observe the Individual.  In most cases, I believe this to be one of the most effective ways to communicate with an individual. By striking up a conversation with an individual, I can usually assess whether they are able to use the English language to communicate and how accomplished…

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Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners.

Effective communication is very important in an adult social care setting and can have a positive affect on relationships. For example, communicating empathy when an individual is upset can make them feel cared for and understood, resulting in a deeper connection. Ultimately this builds trust between individuals, creating a more open, transparent and honest relationship.…

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