Category: Standard 3: Communication

3.3a Find out what consent model your organisation employs for personal data of people who access care and support

describe a situation where this has been put into practice When contracting us to provide their care and support, clients are informed that staff may share their information with other professionals and/or their families as long as it is in their best interests and on a need-to-know basis. Clients can choose to sign to agree…

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3.2a Reflect on your own information management system. For each piece of information stored complete the following grid.

  Information Who completes/stores? Who monitors? How is it stored/secured? Who has access? Support/care plans Managers and seniors Managers/seniors Online system Client, support staff Personal information of people who access care and support Managers and seniors Managers and seniors Online system Client and support staff Personal staff files HR HR Locked filing cabinet in locked…

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3.1b Reporting and Recording Systems

Explain the difference between subjective and objective recording Objective recording only contains the facts, whereas subjective recording also contains the individual’s own personal thoughts, feelings and views. From your experience, identify three consequences of inaccurate or incomplete records An appointment is missed Time is spent doing something that has already been completed by someone else…

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3.1a Think of a case study of someone that you have communicated with – a staff member or someone who accesses your service. Write a brief summary of the situation/circumstances and then answer the following questions.

Brief Description of situation A member of staff called to say that she couldn’t do her shift because she had had some major personal issues that had put her in a precarious mental state. how did you demonstrate empathy? I told her that I was sorry to hear about her situation and expressed that I…

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