Accident represented by a man falling down the stairs. A slippery floor sign is also visible.

Outline the procedures to be followed if an accident or sudden illness should occur

This page is designed to answer the following questions:

When an accident or sudden illness occurs, you must follow the procedures in your employer’s agreed ways of working. Therefore, you will need to read, understand and be confident in implementing your employer’s health and safety policy.

If it is safe to do so, you should ensure the safety and comfort of the individual. Do not administer first aid unless you have had the correct training as you could potentially do more harm than good. Call for help from a qualified first-aider. If necessary, call the emergency services for assistance.

If the victim of the accident or sudden illness is someone that you care for, there may be specific actions you must take written in their care plan. For example, if an individual has epilepsy and they suffer a seizure, the protocol may be to hold their hand and prevent them from hurting themselves until the seizure passes. You may not need to call for emergency support until the seizure has been going on for a certain amount of time.

You should record accidents and sudden illnesses in line with your employer’s agreed ways of working. This may be an accident book, form or online system. You should ensure all records are accurate and legible. You should also inform your manager or other relevant person(s) at the earliest convenience.

Example question and answer

Explain the procedure to be followed in the event of an accident or sudden illness.

In the event of an accident or sudden illness, the individual should be assessed immediately and first aid administered if necessary and the first responders have adequate training. The person responding to the accident or sudden illness should also shout for help from others and ask them to call the emergency services, if required.

When the individual is stable, management should be informed as well as the individual’s next of kin. Management should notify HSE and CQC if possible.

As soon as is viably possible, the accident or sudden illness should be recorded on an Accident/Incident Form.