Communication & Information Management in Adult Care

The Level 5 unit ‘Communication & Information Management in Adult Care‘ for the Level 5 Diploma in Leadership and Management for Adult Care focuses on the importance of communication in adult care settings and how it support partnership working.

As well as developing a learner’s communication skills, this unit also explores the implementation of systems for effective information management.

It consists of four learning outcomes and a total of 14 assessment criteria.

• 1. Understand models of communication
  • 1.1 Theoretical models of communication and their relevance to practice.
  • 1.2 Workplace models and methods of communication and their importance
  • 1.3 Reasons for applying different systems of communication
  • 1.4 Ways in which communication underpins effective service operation
  • 1.5 The written word versus the spoken word
• 2. Develop communication systems and practises which support positive outcomes
  • 2.1 Monitor and evaluate efficiency of internal and external communication systems and practises
  • 2.2 Recommend and implement improvements to communication systems and practises
  • 2.3 Create supportive environments to promote effective communication
  • 2.4 Evaluate benchmarking techniques used for effective communication and reviewing purposes
• 3. Implement systems for effective information management
  • 3.1 Implement effective information management systems meeting all legal and ethical requirements
  • 3.2 Lead practice to address legal and ethical conflicts that arise between maintaining confidentiality and information sharing
  • 3.3 Implement systems to monitor and review accuracy and reliability of information
• 4. Support others with effective communication strategies
  • 4.1 Establish effective monitoring systems for communication within services
  • 4.2 Evaluate monitoring systems for communication