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Aspiring Manager’s Workshop Case Study: Daniel Dutton (Me)

Just a quick post to let you know I recently finished my Aspiring Manager’s Program in Leadership and Management and Skills for Care have published a case study of me. You can check it out here: For the record, I can thoroughly recommend the training. Dan

4.1b Identify one person you work with and find out how you might support them to have better links with their community. Make sure you discuss it with them and maybe even a carer or relative.

What can help them to maintain their involvement or achieve their goals? Together with the individual identify one or two links which might be developed to add value to their life. Identify in particular how this partnership might ensure better outcomes for the individual. Reflect on how you might encourage those links further and what

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Group of professionals holding hands representing partnership working

4.1a Identify new networks that might support the service you provide and the business. These could be social or professional. They may be to support staff, the people who access care and support, or to support yourself.

You could carry out this exercise with your staff, or a group of residents, or relatives group. You might be surprised at some of the suggestions! Potential Partner 1. Registered Managers Network 6. Care Quality Commission 2. Social Services 7. Local Colleges 3. Local Charities 8. Local Activity Groups 4. Chamber of Commerce 9. Community

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3.3a Find out what consent model your organisation employs for personal data of people who access care and support

describe a situation where this has been put into practice When contracting us to provide their care and support, clients are informed that staff may share their information with other professionals and/or their families as long as it is in their best interests and on a need-to-know basis. Clients can choose to sign to agree

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3.2b Use this template to consider the effectiveness of the systems you have identified above.

What is/are the main reasons for having systems? To ensure adherence to legislation and good practice, that confidential information is secure and correct records are kept. Who is the information and data for? The information is for staff, clients and the business. Who owns the data and information? The company owns the data how do

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3.2a Reflect on your own information management system. For each piece of information stored complete the following grid.

  Information Who completes/stores? Who monitors? How is it stored/secured? Who has access? Support/care plans Managers and seniors Managers/seniors Online system Client, support staff Personal information of people who access care and support Managers and seniors Managers and seniors Online system Client and support staff Personal staff files HR HR Locked filing cabinet in locked

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3.1b Reporting and Recording Systems

Explain the difference between subjective and objective recording Objective recording only contains the facts, whereas subjective recording also contains the individual’s own personal thoughts, feelings and views. From your experience, identify three consequences of inaccurate or incomplete records An appointment is missed Time is spent doing something that has already been completed by someone else

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3.1a Think of a case study of someone that you have communicated with – a staff member or someone who accesses your service. Write a brief summary of the situation/circumstances and then answer the following questions.

Brief Description of situation A member of staff called to say that she couldn’t do her shift because she had had some major personal issues that had put her in a precarious mental state. how did you demonstrate empathy? I told her that I was sorry to hear about her situation and expressed that I

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