Take a look at CQC’s Fundamental Standards here.
In brief, they are:
- Person-centred care
- Dignity & respect
- Safeguarding from abuse
- Food & drink
- Premises & equipment
- Good governance
- Fit & proper staff
- Duty of candour
- Display of ratings
|Fundamental standard||Dignity & Respect |
|Issues||When a client gets upset he likes to go to his bedroom for some quiet time to calm down. He has complained that support staff constantly disturb him to ask him how he is and if he wants anything, which aggravates him further, despite him telling them that he wants to be left alone.|
There is no valid reason to disturb him if he wants to be left alone and staff should respect his privacy whenever he wants it. There is also no associated risk with him being left alone.
Speaking to staff, the reasons for their actions are to try to help the individual and because they are worried about him when he is upset.
|How will you inspire colleagues?||During the next team meeting, the manager will raise the concerns of the client. Staff will discuss privacy, respect and choice. They will be asked to think about what it would be like to have constant support whether they want it or not and how it would feel to not be able to experience alone time without someone disturbing them regularly. |
|Leadership style(s) to use||Democratic and coaching |
|How will you monitor compliance?||Weekly dialogue between client and manager to discuss the issue.|
Client to keep a record of any disturbances to his alone time, including date, time, staff member, reason for disturbance etc. to be given to manager weekly.
|Audit tools required|
|Record sheet for client |