Category: 301: Promote communication in health, social care or children’s and young people’s settings (SHC 31)


Describe ways to maintain confidentiality in day to day communication.

Day-to-day, confidentiality can be maintained by being mindful of how personal information is stored and discussed. Social care workers should also be familiar with current legislation; the UK’s Data Protection Act and the EU’s General Data Protection Regulation. Personal records and documentation should be kept in a secure place where it can’t be accessed by…

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Describe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential.

You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication.  She thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the take the medication regularly and gets confused.…

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A social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that may be helpful.

Firstly, the social care worker should make a list of all the preferred methods of communication for the individuals using the service by referring to their Care Plans and consulting them individually. Then they can use this information to research what services are available. Some professional services they may need to look into include translators…

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Individuals either side of a wall that represents a barrier to communication

Identify three examples of barriers to communication and explain how you could overcome each barrier

A good social care worker knows that effective communication is a very important part of the job and understands that methods of communication used should be tailored to the individual. The table below lists three examples of barriers to communication and how they may be overcome. Barrier How it can be overcome 1. Language If…

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Explain how an individual’s background can influence the way they communicate

The background of an individual will have a big influence on how they communicate. In some cultures, eye contact is viewed as impolite or disrespectful in certain situations, such as between a father and daughter or a professor and student. Similarly, some cultures display emotion and feeling in their communication whilst others are more subdued.…

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Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting

  Verbal Non verbal Speaking – The most obvious form of verbal communication is by speaking in a language that both parties are familiar with. It is also important to ensure that the vocabulary used is appropriate for the individual and situation. Touch – Touch can be used to express different feelings to an individual.…

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Describe three factors to consider when promoting effective communication

There are a myriad of factors that should be considered when promoting effective communication. The most obvious is the method used to communicate. This could be verbal, sign language, makaton, pictorial aids or others but should be in line with an individual’s personal preferences. The environment is another factor  to consider as an improper environment…

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Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners.

Effective communication is very important in an adult social care setting and can have a positive affect on relationships. For example, communicating empathy when an individual is upset can make them feel cared for and understood, resulting in a deeper connection. Ultimately this builds trust between individuals, creating a more open, transparent and honest relationship.…

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