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  9. Describe three verbal and three non-verbal communication methods...

Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting


VerbalNon verbal
Speaking – The most obvious form of verbal communication is by speaking in a language that both parties are familiar with. It is also important to ensure that the vocabulary used is appropriate for the individual and situation.Touch – Touch can be used to express different feelings to an individual. For example, a pat on the back when they have done something good can make them feel proud and happy or holding their hand when they are having an injection can display compassion and empathy.
Voice Tone – Tone of voice can have a massive influence on how something is communicated. For example, if you gently ask an individual “What’s the problem?”, it will convey that you are interested in the situation and want to offer assistance, whereas if you yell “WHAT’S THE PROBLEM!?” at an individual it would be conveyed as confrontational and aggressive.Gestures – A gesture is a movement of a part of the body to express and idea or meaning and can be used instead of or in addition to verbal communication. For example, holding your thumb up can be used to say ‘yes’ or that something is ‘okay’ and a wave of the hand could mean ‘hello’ or ‘goodbye’.
Written – Verbal communication can also take the form of writing. In an adult care setting , there are many documents and records that need to be kept up to date including Daily Records, Medication Administration Records and Finances. Written records must always be accurate and legible.Facial expressions – Facial expressions is a great way of ascertaining an individual’s mood. Smiling often means an individual is happy and frowns usually mean the individual is sad about something. If an individual has a confused look on their face when you are explaining something, it probably means you need to explain it again or if they are grimacing, it may mean that they are in pain.

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