The RQF Level 2 Diploma in Health and Social Care (City & Guilds Courses 4222-21 and 4222-22) is an entry-level qualification for individuals that are already working in the care sector and want to learn more skills and take on more responsibility.

There are nine core units that must completed as well as a number of units that can be chosen dependent on the learner’s career plans, for example along with the generic pathway, there are also pathways for specialisation in dementia and learning disabilities.

Answers for the nine core units are covered in great detail on this website. They are:

201 Communication
202 Personal Development
203 Equality & Inclusion
204 Duty of Care
205 Safeguarding
206 The Role of the Health & Social Care Worker
207 Person Centred Approaches
208 Health & Safety
209 Handling Information

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Describe How Challenges in Implementing Person-Centred Thinking, Planning and Reviews Might be Overcome

To be successful in implementing person-centred thinking, planning and reviewing requires commitment, tenacity and the ability to ‘think outside the box’. At the heart of the process is the client that you are supporting and it is your responsibility to help them reach their goals and achieve their dreams, sometimes using innovative ideas to lead…

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Identify challenges that may be faced in implementing person-centred thinking, planning and reviews in own work

In my own work, a challenge that is often faced when implementing a person-centred approach is that a particular client regularly changes their mind and an idea that they love one day, they might hate the next. Another challenge that I have faced is a lethargic client that had absolutely no interest in personalising the…

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Outline current legislation, policy and guidance underpinning person-centred thinking and planning

Current legislation, policy and guidance underpinning person-centred thinking and planning includes: The governmental policy ‘Putting People First’ aims to transform social care so that it is person-centred The Department of Health’s white paper ‘Valuing People’ (later updated to ‘Valuing People Now’) outlines the government strategy for ensuring a person-centred approach for people with learning disabilities…

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Describe the person-centred review process

The person-centred review process usually comprises of the following steps: What people like/admire about the individual What is important to them now and in the future What support they require What is working and not working for the individual, their family and others Questions to answer Action plan

Explain what a one-page profile is

As described earlier, a one-page profile is a brief introduction to a person, capturing key information on a single sheet of paper including appreciations about the individual, what is important to them and what support they require. They often also have a photograph of the individual. An example template has been provided below:

Define person-centred thinking, person-centred planning and person-centred reviews

Person-centred thinking is a set of values, skills and tools used to personalise the health and social care services that an individual receives and aid person-centred planning. Person-centred planning is a set of approaches designed to help an individual plan their life and the support they receive. Person-centred reviews are regular (usually annual but can…

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Silhouettes of many individuals with speech bubbles above their heads representing the giving of feedback

Show How Feedback From Others Has Developed Own Knowledge, Skills and Understanding

Much can be learned from getting feedback on your practice from others. This includes feedback from clients, colleagues, managers and other professionals. Asking for feedback from others is something is often avoided in workplace environments, but it shouldn’t as it can be invaluable. If I were doing something incorrectly, I would want this to be…

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Four care workers around a table participating in a learning activity

Show How a Learning Activity Has Improved Knowledge, Skills and Understanding

It is important for a health and social care worker to proactively and continuously learn and develop and one of the ways that knowledge, skills and understanding can be improved is by partaking in learning activities. Learning Activities Learning activities cover a broad range of actions including: Formal training, either in-house with your organisation or…

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Silhouette of a man reflecting on activities

Explain Why Reflecting on Work Activities is an Important Way to Develop Knowledge, Skills and Practice

Reflective practice or self-reflection is an important skill for any health and social care worker to have. In fact, …reflective capacity is regarded by many as an essential characteristic for professional competence. Mann, K., Gordon, J. & MacLeod, A. Adv in Health Sci Educ (2009) 14: 595. It involves looking back on something that…

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Explain two ways of helping other practitioners to understand the different systems used to record information in adult social care settings.

There are several ways of helping other practitioners to understand the different systems used to record information in adult care settings. You could explain the different systems to them or have them go on training to learn about them. Another method would be to have them shadow you when you are using the systems so…

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Explain two ways of helping other practitioners to understand the importance of handling information securely.

The importance of handling information securely can be conveyed to others by explaining the consequences of not protecting the personal data of others. This can include consequences to the individual such as social exclusion or fraud as well as consequences to the professional including disciplinary action, dismissal and legal action. Another method would be to…

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Explain how legal requirements and codes of practice affect the day to day work of a social care worker in relation to handling information.

Legal requirements and codes of practice ensure that social care workers handle information in the correct way and without breaking the law. This means that personal and sensitive data is stored securely and is only accessible by those that are authorised to do so. Social care workers may only share information if it is absolutely…

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Explain three different ways of promoting good health and safety practice in an adult social care setting.

Good health and safety practice can be promoted in an adult social care setting in many ways. Encouraging everybody (including service users, staff and visitors) to report any potential and actual hazards that they encounter promptly means that the environment can be made safer quicker. Explaining to everybody that is their responsibility to ensure that…

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