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  7. 303: Promote equality and inclusion in health, social...

Describe ways in which discrimination may deliberately or inadvertently occur in the work setting

Discrimination is often considered to be a deliberate unkind act carried out by racists and misogynists, however it can also occur unintentionally.

Deliberate Discrimination

Harassment, bullying, verbal and physical abuse and even jokes aimed at an individual’s differences should not be tolerated.

There is no place for this type of discrimination in society, let alone the workplace – it is morally and ethically wrong and it is illegal.

If it does occur, your employer should take immediate disciplinary action.

Inadvertent Discrimination

Inadvertent or unintentional discrimination can occur if a rule, policy or action prevents an individual or group of individuals from participating.

For example, if an individual that uses a wheelchair cannot access a restaurant because the doorways aren’t wide enough.

Businesses and care workers must do everything they reasonably can to ensure discrimination does not occur.


Explain what is meant by diversity, equality, inclusion and discrimination

Equality Word Cloud

Diversity, equality, inclusion and discrimination are important terms to understand for the Level 2 Diploma Unit ‘Equality and Diversity in Care Settings’.


Diversity describes the different traits and characteristics of individuals that make them unique. This can include (but is not limited to) things like age, appearance, ability, role, values, beliefs, sexual orientation and gender.

We are all diverse individuals and our differences to one another should be celebrated.


Equality is ensuring that everybody gets the same opportunities, which may mean adjusting things to accommodate individual needs.

For example, a visually impaired individual may need a document in audio or braille format or somebody to read a printed format for them so that they have the same opportunity (to get information) as other individuals that are able to read the text.


Inclusion is ensuring that all individuals are included in a group or activity and are given the opportunity to participate if that is their wish.

Like equality, it is about treating individuals fairly.


Discrimination is excluding individuals, or not treating them equally, because of their differences.

This may be done unintentionally, which is why it is important to have an awareness of these terms. Extreme cases of deliberate discrimination include harassment and hate crimes.

The Equality Act 2010 makes discrimination illegal.

Using the table below, identify three ways of challenging discrimination, and describe how each will promote change.


Way to challenge discrimination How this will promote change
Speaking up if somebody is being discriminatory.It lets the person know that their behaviour is unacceptable and may allow the opportunity to educate them about why discrimination is wrong.
Having a company equality and diversity policy that all employees are required to read.It lets people know what is and is not acceptable and why, along with the potential consequences of non-compliance.
Reporting discrimination to your manager or making a complaint to employer of the person discriminating.The company must take your report/complaint seriously and investigate it thoroughly according to company policies and the law.

For each of the following people/groups of people, describe two different possible effects of discrimination

IndividualThey become angry and upset that they are being treated differently to others.

They lose self-esteem as they are made to feel that they are worth less than others.

 Their families They feel guilty that they have entrusted the care of their relation with someone that is discriminatory.

They put a complaint in to the service provider.

 Wider society People may feel awkward or embarrassed if they witness discrimination.

People may challenge the person discriminating and tell them it is not acceptable.

 Those who discriminate They may feel ashamed if challenged about their behaviour.

They may lose their job.

Using the table below, explain in your own words what each term means. Give one example from care practice to illustrate your explanations.


Explanation Example


Recognising the differences in individuals and being positive about those differences and respecting them.An employer working with an employee to create a flexible working pattern to accommodate their childcare requirements.


Giving all individuals equal opportunities and access  regardless of their gender, gender reassignment, age, disability, religion, beliefs, sexual orientation and race.Replacing steps with a ramp at the library so both able-bodied and people in wheelchairs can access the facility.


Recognising that although everybody is different, we are all human beings and each individual has the right to feel included in a group, regardless of their characteristics.Ensuring a workshop on sexual health includes information about both heterosexual and homosexual sexual health.


Prejudices or less favourable treatment of an individual based on a group that they belong to.Telling a male support worker that they cannot work with a female client based solely on their gender.