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DIPLOMA LEVEL 2 IN HEALTH & SOCIAL CARE

The RQF Level 2 Diploma in Health and Social Care (City & Guilds Courses 4222-21 and 4222-22) is an entry-level qualification for individuals that are already working in the care sector and want to learn more skills and take on more responsibility.

There are nine core units that must completed as well as a number of units that can be chosen dependent on the learner’s career plans, for example along with the generic pathway, there are also pathways for specialisation in dementia and learning disabilities.

Answers for the nine core units are covered in great detail on this website. They are:

201 Communication
202 Personal Development
203 Equality & Inclusion
204 Duty of Care
205 Safeguarding
206 The Role of the Health & Social Care Worker
207 Person Centred Approaches
208 Health & Safety
209 Handling Information

Diversity, Equality, Inclusion & Discrimination Leaflet

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Your work setting is running an induction course for new social care workers in an adult social care setting.  

Create a leaflet which can be used to support this course.

The leaflet must include the following:

a)      A description of the legislation and codes of practice relating to diversity, equality,  inclusion and discrimination.
b)      An explanation of the possible consequences for individuals, social care workers and  others if the legislation and codes of practice are not followed.
c)       A description of how inclusive practice can promote equality and support diversity.
d)       An explanation of how to support others to promote diversity, equality and inclusion.

WHAT YOU NEED TO KNOW

DIVERSITY – Valuing individual’s differences and talents

EQUALITY – Ensuring all individuals have equal opportunities, regardless of abilities, background or lifestyle

INCLUSION – Making all individuals feel included, valued and respected

DISCRIMINATION – Treating individuals differently or worse based on certain characteristics

THE LAW

The EQUALITY ACT 2010 makes it unlawful to discriminate against someone because of their:

 

  • Age
  • Disability
  • Race
  • Gender reassignment
  • Pregnancy/Maternity
  • Religion/Belief
  • Sex
  • Sexual Orientation

 

This Act brings together all previous anti-discriminatory legislation including the equal pay act, the sex discrimination act, the race relations act and the disability discrimination act.

CODES OF PRACTICE

The CARE QUALITY COMMISSION (CQC) that regulates service providers requires that all individuals are treated with dignity and respect, which incorporates that everybody should be treated as equals.

The CODE OF CONDUCT FOR HEALTHCARE SUPPORT WORKERS AND ADULT SOCIAL CARE WORKERS requires that we promote equality and inclusion for all individuals that use our services.

We also have policies prohibiting discrimination in the workplace.

CONSEQUENCES

If a care worker does not follow these laws and codes of practice, they should expect to be confronted about it by others. It could also lead to disciplinary action, suspension or dismissal from their role and could even result in legal action being taken against them.

The individual that is discriminated against is likely to feel sad, upset and angry and it could lead to low self-esteem and low self-confidence.

The care provider could be given a warning, lose their registration or be prosecuted.

INCLUSIVE PRACTICE

You can promote equality and support diversity in your day-to-day role by using Inclusive Practice.

This means treating everyone that you work with as individuals and with respect and dignity regardless of their social identity.

This does not mean that you need to treat all individuals in the same way. In fact, it’s quite the opposite! You should try to increase your understanding of other individual’s social identity, recognise the difference and respond appropriately.

You should not make assumptions or promote stereotypes of individuals. Neither should you use language that an individual may find offensive or not be able to understand.

You should also be aware that your own social identity may have an impact on individuals.

Ensure that all individuals are given the same opportunities and try to encourage them to join in and be part of the group.

If you know of any special talents an individual may have, encourage them to share them with the group.

SUPPORTING OTHERS

You can support others to promote equality, diversity and inclusion by challenging any discrimination that you encounter and educating people as to the reasons why it is wrong.

You can give people copies of this leaflet or direct them towards the Equality Act, codes of practice or company policies.

The company should also provide training on equality, diversity and inclusion.

By being a good role model you will exemplify best practice and encourage others to do the same.

Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting

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Verbal Non verbal
Speaking – The most obvious form of verbal communication is by speaking in a language that both parties are familiar with. It is also important to ensure that the vocabulary used is appropriate for the individual and situation. Touch – Touch can be used to express different feelings to an individual. For example, a pat on the back when they have done something good can make them feel proud and happy or holding their hand when they are having an injection can display compassion and empathy.
Voice Tone – Tone of voice can have a massive influence on how something is communicated. For example, if you gently ask an individual “What’s the problem?”, it will convey that you are interested in the situation and want to offer assistance, whereas if you yell “WHAT’S THE PROBLEM!?” at an individual it would be conveyed as confrontational and aggressive. Gestures – A gesture is a movement of a part of the body to express and idea or meaning and can be used instead of or in addition to verbal communication. For example, holding your thumb up can be used to say ‘yes’ or that something is ‘okay’ and a wave of the hand could mean ‘hello’ or ‘goodbye’.
Written – Verbal communication can also take the form of writing. In an adult care setting , there are many documents and records that need to be kept up to date including Daily Records, Medication Administration Records and Finances. Written records must always be accurate and legible. Facial expressions – Facial expressions is a great way of ascertaining an individual’s mood. Smiling often means an individual is happy and frowns usually mean the individual is sad about something. If an individual has a confused look on their face when you are explaining something, it probably means you need to explain it again or if they are grimacing, it may mean that they are in pain.

Describe three factors to consider when promoting effective communication

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There are a myriad of factors that should be considered when promoting effective communication.

The most obvious is the method used to communicate. This could be verbal, sign language, makaton, pictorial aids or others but should be in line with an individual’s personal preferences.

The environment is another factor  to consider as an improper environment could make an individual feel uncomfortable. Are they too hot or too cold? Is the lighting too dim or too bright? Are there any distractions (e.g. T.V, radio, other people)? Does the individual feel safe? Adjusting these environmental factors could have a positive or negative affect on an individual’s ability to communicate effectively. By understanding and learning about an individual’s personal environmental preferences, it is possible to create the optimum conditions to communicate with them.

Demonstrating active listening is another factor that helps to promote effective communication. Active listening involves focusing attention on the person doing the speaking, listening to what they say and then repeating back to them in your own words what you think they have just said. This ensures that the listener fully comprehends what the speaker is saying and can prevent misunderstandings. It is also a great tool to encourage an individual to open up more as they will be aware that you are listening to what they have to say.

Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners.

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Effective communication is very important in an adult social care setting and can have a positive affect on relationships.

For example, communicating empathy when an individual is upset can make them feel cared for and understood, resulting in a deeper connection. Ultimately this builds trust between individuals, creating a more open, transparent and honest relationship.

Accurate and legible record-keeping is another very important form of communication in this setting as it ensures that everyone involved in the care of an individual is well-informed and up-to-date with the individual’s current and changing needs. When everybody is working in the same way, it creates a harmonious and stable atmosphere where an individual, their carers and other professionals can feel happy, confident and satisfied with their day-to-day tasks.