Person Centred Practice for Positive Outcomes

The unit ‘Person-centred Practice for Positive Outcomes’ for the Level 5 Diploma in Leadership and Management for Adult Care explores the importance of person-centred and outcomes-based approaches for providing high-quality care services.

There are 7 learning outcomes, with a total of 27 assessment criteria.

• 1. Understand the principles and values of person-centred outcome-based practice
  • 1.1 Theories and values of positive practice
• 2. Manage resources to facilitate positive outcomes for individuals
  • 2.1 Facilitate an organisational culture which values positive outcomes and person-centred practice
  • 2.2 Develop, implement and evaluate plans to ensure team members have appropriate training, development and support to promote person-centred practice
  • 2.3 Manage others to work with individuals ensuring that they adapt their approaches to meet an individual’s changing needs
  • 2.4 Manage resources to ensure that reviews of individual’s preferences, wishes needs and strengths are valued within the achievement of positive outcomes
  • 2.5 Manage resources to ensure that individuals are actively supported to make healthy choices through a person-centred approach
  • 2.6 Implement systems and processes for recording healthcare interventions
• 3. Lead practice in appropriate health and care methods to achieve person-centred outcomes
  • 3.1 Manage systems and processes which enable early identification and assessment of an individual’s current and emerging health needs
  • 3.2 Implement and evaluate protocols for safe healthcare practice which actively promote positive outcomes
  • 3.3 Foster active participation of individuals
  • 3.4 Maintain healthcare records in line with legislation and organisational requirements
  • 3.5 Champion accountability when carrying out health and care procedures
• 4. Champion equality, diversity and inclusion to achieve positive outcomes
  • 4.1 Investigate the legal context underpinning equality, diversity and inclusion relating to adult care services
  • 4.2 Evaluate policies, systems, processes and practices that promote equality, diversity and inclusion
  • 4.3 Support others to challenge discrimination and exclusion in ways that are likely to achieve change and promote positive outcomes
• 5. Lead continuous improvement in carrying out health and care procedures where required
  • 5.1 Monitor, review and evaluate the implementation of person-centred practices and the achievement of positive outcomes for individuals
  • 5.2 Use evidence-based research to identify best practice in outcome-based and person-centred approaches
  • 5.3 Act on lessons learned from incidents that occur
  • 5.4 Review the extent to which systems, processes and practice facilitate positive outcomes
  • 5.5 Plan and lead the implementation of improvements
• 6. Develop community relationships to provide integrated services
  • 6.1 Understand the importance of community involvement and promote own service within the wider community
  • 6.2 Development of leadership and management practice
• 7. Lead practice in managing concerns and complaints in adult care
  • 7.1 Learners monitor and review systems and processes to manage concerns and complaints and how these link to risk management and safeguarding
  • 7.2 Learners ensure that the regulatory requirements, codes or practice and guidance for managing concerns and complaints are embedded within organisational systems and processes
  • 7.3 Learners understand why those who use services may be reluctant to raise concerns or complaints
  • 7.4 Learners promote a culture where attitudes and approaches ensure concerns and complaints directly influence service improvement
  • 7.5 Learners support team members to understand systems and processes relating to concerns and complaints
  • 7.6 Learners ensure information and support is in place to enable those using services and their carers to raise concerns and make complaints when they wish to do so